How do I get my lab test results?

You can contact Customer Service for assistance 844-738-3787.

Test results timing varies by test and results are available when all testing in the order is complete. Please refer to the section "After the test" on the test detail page for more information. Quest will send an email notification as soon as all results are available for review. If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.

Note: If you have a result that requires prompt attention, PWNHealth will make 3 attempts to contact you by phone.

You will be the only one with access to your lab test results, with the exception of Quest Diagnostics and PWNHealth (including physician and related services performed for you in connection with your purchased testing) and as otherwise noted below. Your results will not be shared with your primary doctor or other providers unless you decide to share your results directly. However, Quest Diagnostics and PWN will disclose your test results if required by law, such as to public health authorities, or as authorized by you.

For additional information, please see the PWN privacy policy and the Quest privacy policy.

Included with your purchase is the opportunity to speak with a PWN physician about any of your lab test results. In some states, the PWN physician will be able to provide treatment. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team.

If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday through Friday between 9:00 AM and 5:30 PM EST at 1.855.205.6146.

If you have successfully gone through the one time passcode verification and results are not viewable, please call customer service at: 844-738-3787.

For your added security, we use Multifactor Authentication to verify that it’s you logging in to view your confidential lab test results or orders. Once you have navigated to the Orders or Results pages, we will send you an email with a verification code. After you enter this code, you will have full access to your orders and results. The verification code will stay valid for 5 minutes. If it expires, you can choose to resend the code.

Note: For each code, you will have 3 attempts to enter the code correctly before being logged out of your account.