FAQs: Account & Login Information

From the navigation bar on the top right side of questhealth.com, click “Login.” Then, click “Create an account” and fill in the information to register. You will receive a confirmation email to activate your account; if you do not receive this email, double check your Spam and Junk folders. If it's not there, click “Login” on the top navigation bar of questhealth.com and re-enter your credentials. There will be a pop-up window to resend the confirmation email with a link to confirm your email address and complete the new account setup.

The email you used to register your account is your User ID and cannot be changed. You will use this email as your user ID to log in on questhealth.com. However, you can update the communication email address we use to email you about your lab tests or other communications related to your account.

If you update your communication email address:

• Your User ID will not change;
• We will send a confirmation email to your new address with a link for you to click to confirm the address change. This step must be completed before you can log in to your account or purchase tests.

We want to securely deliver your lab test results to you. As part of the purchasing process, you will need to log in to your Quest account. If you don’t already have one, you will be asked to create one.

If you have a MyQuest account already, you can also use your MyQuest account credentials to log in on questhealth.com and purchase tests.

Yes, if you already have a MyQuest account, you can use those same credentials to log in on questhealth.com.

Note: If you have a MyQuest account, but have not confirmed your email to Quest, you must do so in order to receive your lab test results.

No, you only need to create a Quest account to purchase lab tests and receive results online. MyQuest™️ account use is optional, but recommended for a more complete picture of your personal health history. Please note that results from lab tests ordered by your doctor will only be viewable in a MyQuest™️ account.

The email you used to register your account is your User ID and cannot be changed. You will use this email as your user ID to log in on questhealth.com. However, you can update the communication email address we use to email you about your lab tests or other communications related to your account.

If you update your communication email address:

• Your User ID will not change;
• We will send a confirmation email to your new address with a link for you to click to confirm the address change. This step must be completed before you can log in to your account or purchase tests.

Yes. To change your Communication Email address, please log in and open Communication preferences in your Account settings to enter your new email address.

If you update your communication email address:

• Your User ID will not change
• We will send a confirmation email to your new address with a link for you to click to confirm the address change. This step must be completed before you can log in to your account or purchase tests.

If you forgot your password:

1. Click Login on the navigation bar at the top of questhealth.com.
2. Click Forgot Password.
3. You will be sent an email from noreply@QuestDiagnostics.com containing a 6-digit verification code that will only remain valid for 30 minutes.
4. Enter the 6-digit verification code then click Next.
5. Type in your new password, and then type it again to confirm.
   • Passwords are case-sensitive and must contain a lowercase letter, a capital letter (uppercase), a number or special character, and be between 8 and 30 characters in length.
6. Click Next.
7. When you see the Success page, click Back to Login to log in to your account.
8. You will receive an email confirming your password change.

Please contact Customer Service for assistance by clicking this link: Questhealth.com/customer-support.html

Yes, you can update the personal information such as phone number and addresses on your account by logging in, going to your Account Profile and clicking Edit. Important: If you have purchased an in-person test prior to updating the personal information, please inform the phlebotomist when you visit the Quest Diagnostics Patient Service Center of any account information changes so they can be updated on your Results report.