You will receive a secure link via email when your results are ready for review. To view results, click on the link and complete the one time verification step.

An acknowledgement page will appear after you complete your checkout. Once your purchase is processed, you will get a purchase confirmation email from Quest, sent to the email address you used at checkout.

No. The lab tests available for purchase on questhealth.com are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government. You understand that Services purchased under or through Quest are solely your financial responsibility.

Test results timing varies by test and results are available when all testing in the order is complete. Please refer to the section "After the test" on the test detail page for more information. Quest will send an email notification as soon as all results are available for review. If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.

Note: If you have a result that requires prompt attention, PWNHealth will make 3 attempts to contact you by phone.

In-person Tests
You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. Your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.

Home Collection Kits

For home collection kits which can be used and resulted at home. These home collection kits cannot be canceled and are nonrefundable. For home collection kits with lab processing and resulting:

• After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. In some states, applicable taxes are non-refundable as well.
• After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. Refunds will be processed within 14 business days of purchase expiration.

To cancel your purchase with a Quest Customer Support representative
Visit the Customer Support page to find information on how to contact customer support.
Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment.